Privacy Policy

Last updated: 14 May 2026

Introduction

quiet-gleam ("we", "our", "us") is committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or enrol in our financial education programmes.

Information We Collect

Information You Provide

When you enrol in our programmes or contact us, we collect:

• Parent/guardian name and contact details
• Email address
• Child's age (for appropriate programme placement)
• Programme selection and preferences
• Any additional information you provide in enquiry forms

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Referring website
• Device information

How We Use Your Information

We use your personal information to:

• Process programme enrolments and manage bookings
• Communicate about programme schedules, locations, and updates
• Respond to enquiries and provide customer support
• Send relevant information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to deliver the services you've enrolled in
• Legitimate interests: Operating our business, improving services, and communicating with clients
• Consent: Marketing communications (where you've opted in)
• Legal obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our programmes (e.g., venue providers, payment processors)
• Professional advisers (e.g., lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when legally required

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encrypted data transmission
• Access controls and authentication
• Regular security assessments

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Programme enrolment data is typically retained for 7 years for record-keeping and safeguarding purposes.

Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Children's Privacy

While our programmes serve children and teenagers, we collect personal information only from parents and guardians. We do not knowingly collect personal data directly from children under 16 without parental consent.

International Transfers

Your personal information is stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 27 Beaumont Street, Oxford, OX1 2NP, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113